01
Before booking
Confirm the notice window and charge
Ask whether the fee is fixed or the full session price, when the window begins, and whether rescheduling changes the outcome.
- Note the time zone
- Ask about same-day illness
- Save the written policy
02
Health
A fee should not pressure you into an unsafe session
Ask how the practice handles fever, contagious illness, acute injury, new swelling, or a clinician’s instruction to postpone. Safety policies should be clear before a problem occurs.
- Do not hide concerning symptoms
- Ask about credits
- Use the safety screen
03
Provider changes
Know what happens when the practice cancels
Clarify refunds, credits, therapist substitutions, late starts, and shortened sessions. You should be able to decline a substitute who does not meet an important preference.
- Confirm refund timing
- Restate therapist preferences
- Document repeated problems